Contact Information
Customer Support
Support hours
Monday to Friday, 09:00–17:00 (EET / UTC+2)
Response Times
We reply to every email within 2 business days, and usually much sooner. Messages sent at the weekend are answered on the next working day.
If you have not heard from us within 2 business days, please check your spam folder before writing again — our reply may have been filtered.
What to Include in Your Message
To help us resolve things on the first reply, please tell us:
- Your order number, if you have one
- The email address you used at checkout
- A short description of what went wrong
- A screenshot, if the problem is visual
Common Reasons to Contact Us
- Your files did not arrive — we resend access manually
- A download link is not working — we issue a new one
- A PDF will not open or print correctly — we send a replacement file
- You entered the wrong email at checkout — we redirect delivery free of charge
- You were charged twice — we refund the duplicate immediately
- You want to use our materials with a class or group — we arrange a licence
- Questions about your personal data — we handle GDPR requests within one month
Company Details
WoodArtisants LLC
Registered office:
1500 N Grant St, Ste R,
Denver, CO 80203,
USA
Registration number: 20241422292
Email: contact@theneirokids.com
What We Sell
We publish printable educational materials for children aged 3 to 12: activity workbooks, worksheets and card sets covering attention, memory, logic and emotional awareness.
All products are digital files delivered by email. Nothing is shipped physically. Prices and the currency charged are shown at checkout before payment.