Delivery Policy
In short: everything we sell is a digital file. Nothing is posted. There are no shipping costs, no couriers and no customs charges. Your files arrive by email within minutes of payment, to any country.
1. What You Receive
All products sold on this website are digital downloads: printable workbooks, activity sheets and cards supplied as PDF files.
No physical goods are dispatched. You print the materials at home, or use them on a screen or tablet.
Every product page states exactly what the file contains: number of pages, format and the age range it was designed for.
2. Delivery Time
Delivery is automatic and immediate. As soon as your payment is confirmed, our system sends an email containing your download link.
Typical delivery: under 5 minutes. In rare cases, where a payment requires additional verification by your bank, delivery may take up to 24 hours.
You do not need to create an account to receive your files.
3. How Files Are Delivered
Your files reach you in two ways, so you are never left without access:
- On the confirmation page — a download link appears immediately after your payment is approved
- By email — the same link is sent to the address you entered at checkout, so you can return to it later
The link opens a Google Drive folder holding your files. You can download them to any device, print them as often as you need for your own family, and keep your own copies.
We recommend downloading and saving the files rather than relying on the link long-term.
4. Delivery Costs
There are no delivery charges. Because nothing is physically shipped, there is no postage, no handling fee, no import duty and no customs clearance.
The price shown at checkout is the total amount you pay.
5. Where We Deliver
We deliver worldwide. Digital files are not restricted by geography, so customers in any country can buy and download our products, provided the payment is accepted.
6. If Your Files Do Not Arrive
The most common reason is that the confirmation email has been filtered. Before contacting us, please:
- Check your spam, junk and promotions folders
- Search your inbox for the sender address of our store
- Confirm the email address you entered at checkout was correct
If the email is still missing, write to contact@theneirokids.com with your order number, or the email address and approximate time of purchase. We resend access manually, usually within a few hours and always within 2 business days.
7. Problems Opening Files
If a file will not open or does not print correctly:
- Make sure you are opening the PDF with a reader such as Adobe Acrobat Reader, not a browser preview
- Try downloading the file again, in case the first download was interrupted
- If you are printing, check that scaling is set to 100 percent rather than fit-to-page
Still stuck? Contact contact@theneirokids.com and we will send you a replacement file or an alternative format.
8. Access to Your Files Over Time
We keep download links active for as long as reasonably possible, and we can resend your files on request. However, we cannot guarantee permanent hosting, so please save your own copies after purchase.
9. Wrong Email Address at Checkout
If you made a typing mistake in your email address, contact us with the order number or the last four digits of the card used, and we will redirect delivery to the correct address at no charge.
10. Refunds Relating to Delivery
If we are unable to deliver your files at all, or the files you receive are unusable and we cannot fix the problem, you are entitled to a full refund.
Full details are in our Refund Policy.
Delivery Problem?
Monday to Friday, 09:00–17:00 (EET / UTC+2)
We reply to every message within 2 business days.
WoodArtisants LLC · Reg. 20241422292 1500 N Grant St, Ste R, Denver, CO 80203, USA